Customer Service

For any questions, suggestions, shipping status, orders, our customer service staff are available to reply to your email requests 7 days a week.

     E-mail: Manu@Kumufarms.com

 Phone/Fax

As Nature would have it, Farms are always open, but our Hours of Operation are:

Monday through Friday, 8:00am-5:00pm HST

     Phone: (808) 351-3326

     Fax: (808) 567-9411

100% SATISFACTION GUARANTEE. If you need a follow up assistance to check on the status of your order, please feel free to e-mail us and we will track it for you.

100% Refund or Replacement Guarantee

All orders are flown via FEDEX, 2nd day air......from Hawaii to your door !   Orders are flown on Friday for Monday delivery to most destinatons.  Call our Customer Service line if you need alternative arrival days.

Security

Kumufarms.com is a secure shopping area. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. Furthermore, all of the customer data we collect is protected against unauthorized access, and is removed periodically from our site database.
 

What type of information do we collect?

When you visit our Web site, our Web server collects basic user information about you that includes your ISP's domain, the time you accessed our Web site, and the pages from within our Web site that you visit and is not personally identifiable information except as needed to prevent fraud or abuse of the system.

When you sign up for Kumu Farms products and services, you provide us with both contact and payment information. Contact information typically includes your name, address, and phone number. Payment information typically includes your credit card number.

While you are a Kumu Farms friend, and customer, we manage information with regard to your account status, choice of services, and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.